WHERE IS THE FOUNTAIN OF YOUTH HQ?
We are located right here in Australia, so be rest asured all customer support is handled in house by our lovely Customer Experience Specialists. We have Warehouses in The United States and China this is so we can ship anywhere in the world at a low cost.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, you will recieve a shipping confirmation email. If you don't recieve one just double check your Junk folder.
DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?
Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us.
DO YOU OFFER NICKEL-FREE JEWELRY?
We get our jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
WHAT IS THE DEAL WITH CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.
SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Occasionally your selection is so pretty that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.